FAQ
How do I book a nanny or babysitter?
You can easily book a nanny or babysitter through our mobile app. Simply create an account, select the service you need, and schedule your booking. Our app is available on both iOS and Android
platforms
platforms
What are the qualifications of your nannies and babysitters?
All our nannies and babysitters are rigorously screened, trained, and certified in pediatric first aid. They have a good command of English and are experienced in providing high-quality childcare.
Can I request a specific nanny or babysitter?
Yes, you can request a specific nanny or babysitter if they are available. We strive to accommodate your preferences to ensure the best experience for your family
What is your cancellation policy?
Cancellations made within 24 hours of the scheduled service may incur a fee. Please refer to our terms and conditions for detailed information on our cancellation policy.
How are payments processed?
Payments are processed securely through our mobile app after the hours worked are confirmed. You will receive a detailed invoice for your records.
Do you offer services for children with special needs?
Yes, we provide specialized care for children with special needs. Our nannies are trained to offer personalized support and ensure a safe and nurturing environment
Are your services available on public holidays?
Yes, our services are available on public holidays, though rates may vary. Please check our rate table for more information
How do you handle emergencies or last-minute requests?
We pride ourselves on our quick response time for emergency or last-minute requests. Our app allows you to book services swiftly, ensuring you have the support you need when you need it.
What measures do you take to ensure the safety of my children?
Safety is our top priority. All our nannies are certified in pediatric first aid, and we conduct
thorough background checks. We also adhere to strict safety protocols to ensure your children’s
well-being.
thorough background checks. We also adhere to strict safety protocols to ensure your children’s
well-being.
How can I provide feedback or report an issue?
We value your feedback and encourage you to contact us directly through the app or via email at info@mypoppinsco.com . Your input helps us continually improve our services.
How can I contact you for any requests?
For any requests, feel free to call or WhatsApp us at 99 53 55 08 or 99 56 04 58. We’re here to assist you!
2024 My Poppins & Co
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